Technical Assistance

If you have technical questions or need assistance in solving a problem, try the following:

• Contact Soft Flow Support Team
• Read the section of the product’s User’s Guide specific to the operation you are performing.
• Visit the website of the manufacturer of the product that you are using for notices, technical bulletins, and troubleshooting tips.
• Read the User’s Guide of the flow cytometry instrument that you are using.
• Read the Troubleshooting chapter of the product’s User’s Guide.
• Notice.We suggest you to contact first BD Biosciences customer service if you purchased the software from BD Biosciences.

  When contacting BD Biosciences, have the following information available:

  • CBA product name
  • version of the software you are using
  • name and version of acquisition software you are using
  • any error messages
  • details of recent software performance

  We are grateful to our users for taking the time to send their questions, comments, suggestions and to report problems or bugs. If you have any suggestions or find problems with a product please contact us.